Return & Refund Policy

At The Cartiva Cart, customer satisfaction is important to us. We want you to have a smooth and convenient shopping experience.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

If you receive a damaged, defective, incorrect, or otherwise eligible product, you may contact us to request a return or replacement.

To qualify for a return:

  • The item should generally be unused and in its original condition.

  • Original packaging, accessories, and included items should be retained where applicable.

  • Proof of purchase or an order number may be required.

  • Your request must be submitted within [INSERT RETURN PERIOD] days of receiving your order.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions, subject to consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and its condition

We will review your request and inform you of the available resolution, which may include a replacement or refund where applicable.

3. How to Request a Return

To request a return, follow these steps:

  1. Email us at the address below.

  2. Include your order number and reason for requesting a return.

  3. Attach relevant photographs or videos if the product is damaged or incorrect.

  4. Wait for our team to review your request and provide return instructions.

Please do not send items back before receiving return authorization and instructions from our team.

4. Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

If your refund is approved, it will be processed through the original payment method where possible, or another mutually agreed method where appropriate.

The time required for the refund to appear may depend on your bank or payment provider.

5. Return Shipping Costs

Return shipping arrangements and costs will depend on the reason for the return and applicable consumer protection requirements.

If an item is damaged, defective, or incorrectly supplied, we will review the issue and communicate the appropriate return or resolution arrangements.

For other approved returns, any applicable return shipping charges will be communicated before the return is arranged.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to the order's fulfillment and shipping status. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may apply.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personal care or hygiene products where opened or used

  • Personalized or customized products

  • Items clearly marked as non-returnable

  • Products excluded from returns under applicable law

This section does not limit any mandatory consumer rights that may apply.

8. Contact Us

For return, refund, replacement, or cancellation inquiries, please contact:

The Cartiva Cart
Email: thecartivacart@gmail.com

Please include your order number to help us assist you efficiently.

Thank you for shopping with The Cartiva Cart. We appreciate your trust and support!